Damaged goods cannot be avoided when buying goods, damaged due to shipping, or because of defective goods can definitely happen to one or some items that we buy. In SAP Business One, users can make requests for product returns through Good Receipt Purchase Order documents. The steps to do the returns are:
- In the SAP Business One main menu, select the Purchasing A/P menu → Goods Receipt Purchase Order
- Enter the code or search by the Vendor name where the goods we receive are damaged
- List of items that already purchased will appear
- Click the Copy To Button at the bottom right
- choose Goods Return Request column
- Goods Return Request window will be open
- Select the items to return. Example: Damaged goods are 2 Network Cards. While the USB Mouse does not have a problem. So, for items that don’t have a problem, you should delete that line
- Enter the qty of damaged goods
- Save by clicking Add button
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