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500+ FREE Tips SAP Business One for you to Become SAP B1 Super User from Sterling Tulus Cemerlang (STEM)

Find Your User ID for Remote Support Platform (RSP) In Case You Forget The User ID

Sometimes, as an internal IT staff or a SAP consultant, you need to access Remote Support Platform for doing some common task, such as: checking DB consistency, backup DB, etc.

If you want to use Remote Support Platform SAP Business One but you forget the User ID and password, here is some tips to find the user ID.

How about your forgotten password?
Don’t worry, after you found the user ID, you can easilly change your password

Also read:

By using “Forget Password” from Menu Login Screen.

  1. On SAP Business One Server, go to Remote Support Platform installation Folder.
    C:Program Files (x86)SAPRemote support platform for SAP Business OneServiceConfig
  2. Open File “RSP.Agent.Service.Config.Users.config” with Notepad
  3. Find <Property Group name..>.
    See screenshot below :
Find Your RSP User ID

Find Your RSP User ID (sample)

  1. As see on Red Line Box, The user ID is IT.
  2. Then you can Login to Remote Support Platform with user ID= IT

Also read:

Run Your Business With The Piece of Mind Using SAP Business One

This article was written by PT. Sterling Tulus Cemerlang
More details about SAP Business One,
email to: sales-enquiry@sterling-team.com or call +6221-5806336 or wa +6287786555055

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